Refund Policy

1. Merchant of Record

All payments for Snag AI subscriptions are processed by Paddle, who acts as the authorised Merchant of Record and reseller for all transactions. This means Paddle is the seller of record for billing and tax purposes, and all charges appear under Paddle's name on your payment statements. By purchasing a Snag AI subscription, you are entering into a purchase agreement with Paddle, subject to Paddle's terms and this Refund Policy.

Refunds are issued by Paddle back to your original payment method. To initiate a refund, you may contact Snag AI at support@snagai.pro or access Paddle's buyer support directly at paddle.net/contact.

2. Statutory Rights: EU, EEA, UK & Switzerland

If you are located in the European Union, European Economic Area, United Kingdom, or Switzerland, you have a statutory right to withdraw from your purchase within 14 days of the date of subscription without providing any reason. This is your legal right under the EU Consumer Rights Directive and equivalent UK consumer law.

Digital content exception: the 14-day withdrawal right does not apply once you have already begun using the digital service, specifically if you have generated one or more AI proposals using Snag AI before requesting the withdrawal. By clicking "Write Proposal" and using the Service, you expressly consent to the immediate performance of the digital service and acknowledge that you thereby waive your right of withdrawal for that session's usage.

If you have not yet generated any proposals, your 14-day withdrawal right remains fully intact. Contact us at support@snagai.pro within 14 days of your subscription start to exercise this right.

Annual subscriptions (UK users): if you are a UK resident on an annual plan, a fresh 14-day withdrawal window opens at each auto-renewal date, in accordance with UK consumer law requirements.

3. Statutory Rights: Other Regions

Customers in additional regions have the following statutory cancellation rights regardless of usage:

• Turkey & Israel: 14-day cancellation window from date of purchase.
• South Korea, Brazil, Canada, China: 7-day cancellation window from date of purchase.
• Singapore: 5-day cancellation window from date of purchase.

These statutory rights exist in addition to any rights granted under our voluntary refund policy below. To exercise these rights, contact us before the applicable deadline at support@snagai.pro.

4. Voluntary Refund Policy

In addition to your statutory rights, we offer the following voluntary refund terms for all customers worldwide:

New subscriber guarantee: if you subscribed within the last 7 days and have generated fewer than 5 proposals, you may request a full refund without explanation. We will process your refund within 5 business days without any questions.

Technical failure: if the Service was materially unavailable or broken due to issues on our end for a significant portion of your billing period (48+ hours of continuous unavailability), you may request a pro-rated refund for the affected period. We will review each case fairly and respond within 3 business days.

Billing errors: if you were charged incorrectly, for example charged at the wrong rate, charged twice, or charged after a confirmed cancellation, you are entitled to a full refund of the incorrect amount. Contact us immediately at support@snagai.pro and we will resolve the error within 5 business days.

5. Non-Refundable Circumstances

Unless required by applicable statutory law, refunds will not be issued in the following circumstances:

• Change of mind after actively using the Service (generating proposals).
• Dissatisfaction with AI output quality, writing style, or proposal effectiveness.
• Failure to cancel before an auto-renewal date after the statutory withdrawal period has expired.
• Account suspension or termination due to violation of our Terms of Service.
• Proposal quota already consumed during the billing period.
• Requests made more than 30 days after the charge date (outside statutory periods).

We reserve the right to refuse refund requests that appear to abuse this policy, such as repeated refund requests across multiple subscription periods.

6. Cancellations

You may cancel your Snag AI subscription at any time from the Subscription page in the extension by clicking "Manage Billing" and following the prompts in the Paddle customer portal. Cancellation stops future automatic charges but does not immediately terminate your access. You retain full access to your plan's features until the end of your current paid billing period. No refund is issued for the unused portion of the current period upon cancellation, except where required by law.

After cancellation, your account automatically reverts to the free plan (limited to 2 lifetime proposals). Your synced profile data remains stored locally in your browser and is not deleted by cancellation.

7. How to Request a Refund

To request a refund, email us at support@snagai.pro with the following information:

• The email address associated with your Snag AI account.
• The approximate date of the charge you are disputing.
• A brief description of the reason for your refund request.

We aim to respond to all refund requests within 1-2 business days. Once approved, refunds are processed by Paddle and returned to your original payment method. Processing times vary by bank and payment method, typically 5-10 business days, but may take up to 15 business days in some cases.

You may also contact Paddle's buyer support directly at paddle.net/contact if you have questions about a charge or wish to initiate a refund request directly with the Merchant of Record.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be effective from the date of publication. Material changes that affect your refund rights will be communicated via the extension or by email with reasonable notice before taking effect.